Terms of service

1. About these terms

Tradie Forms Australia (ABN 97 663 623 050) operates the Tradie Forms website and service. In these terms, we, us, and our mean Tradie Forms Australia. You means the person using the service and, if you use it for a business or team, that business or team.

By creating an account, buying a subscription, or using the service, you agree to these terms. Our Privacy policy explains how we handle personal information. If you use the service for a business, you confirm that you can accept these terms for that business. If you do not agree, do not use the service.

2. What the service does

Tradie Forms helps Australian tradies fill, manage, share, sign, lodge, and export trade paperwork. Features may include online forms, PDF generation and tools, local or cloud autosave, saved details, jobs, team workspaces, address and licence helpers, job software connections, an AI assistant, and subscription management.

We are an independent software service. We are not affiliated with any government, regulator, council, standards body, ServiceM8, Fergus, or Xero unless we expressly say otherwise.

3. Accounts and team workspaces

You must provide accurate account information and keep it current. You are responsible for protecting your sign-in details, securing devices that can access the service, and telling us promptly about suspected unauthorised access. You are responsible for activity carried out by you or anyone you authorise to use your account, and for loss caused by your failure to meet these security obligations. Until you notify us of suspected unauthorised access, you are also responsible for use made through your sign-in details unless it was caused by our breach and you had taken reasonable steps to protect the account.

A team workspace is controlled by its administrators. Administrators may invite or remove members, manage roles, billing, settings and connections, and access or manage information held in the workspace. Your access to a team workspace may end if an administrator removes you or the workspace subscription ends.

You must be at least 18 years old and able to enter a binding agreement to create a paid account. You may not share an individual account with another person. Use team membership for shared access.

4. Your paperwork and responsibilities

You remain responsible for your trade work and every form, PDF, signature request, lodgement, and other record you create or use. You must:

• check that you are using the right form and current version
• review all information for accuracy and completeness before relying on, signing, sharing, or submitting it
• hold any licence, registration, authority, or insurance required for the work
• meet the laws, standards, contract terms, and regulator requirements that apply to you
• keep any additional records required for your work or business

The service does not provide legal, regulatory, engineering, accounting, or other professional advice. A generated PDF is not proof that the work complies with a law or standard and does not guarantee that a regulator, customer, or other recipient will accept it.

When you use the service for regulated trade work, you represent and warrant that you are appropriately licensed or authorised for that work and that each relevant licence or authority is current. You are responsible for staying current with changes to laws, standards, forms, and professional requirements.

5. Your content and permissions

You retain ownership of information and files you provide to the service. You give us a worldwide, royalty-free licence, with the right to sublicense it to our service providers, to host, copy, process, transmit, format, and display that content only as reasonably needed to operate, secure, support, and improve the service or meet our legal obligations. This licence ends when the content is deleted from our active systems, except for protected backups and records we must retain.

You must have the rights, notices, consents, permissions, or other lawful basis needed for us to handle the content you provide. This includes customer, worker, property owner, signer, and job information, as well as information imported from connected services or sent to the AI assistant.

If you create a public, share, or signature link, you are responsible for choosing appropriate content, recipients, expiry, and password settings. Anyone with a valid link, and a password if you set one, may be able to access the content made available through it.

6. Plans, billing, and cancellation

Guest and Free: You can fill and preview available public templates with local on-device autosave. A signed-in Free account includes up to 3 PDF downloads or supported lodgements per calendar month and limited completed-form history.

Solo: Solo includes unlimited PDF downloads and supported lodgements, cloud drafts across devices, full form history, saved details, AI assistance, job software connections, PDF tools, and other paid features shown on the pricing or billing page.

Team: Team includes Solo features in a shared workspace, with 4 members included. Extra members may be billed separately at the price shown before they are added.

Paid subscriptions renew monthly or annually until cancelled. Fees are charged in advance through Stripe using the payment method on file. You authorise recurring charges for the subscription and any extra team members you approve. Prices are shown in Australian dollars unless we state otherwise. Taxes are handled as shown at checkout.

You can cancel through the billing portal. Cancellation takes effect at the end of the current paid period and does not normally generate a prorated refund. If you cancel, you keep paid access until that period ends. Any refund right under Australian Consumer Law still applies.

Our advertised Solo first-month guarantee also applies. If Solo does not pay for itself in your first month, contact us within that first month for a full refund. You may keep PDFs already downloaded.

We may change subscription prices by giving affected subscribers at least 30 days' notice. A new price applies from the next renewal after the notice period. You can cancel before then if you do not accept it. If a payment fails, we may limit paid features after giving you a reasonable opportunity to fix the payment.

7. AI assistant

AI output, image interpretation, and voice transcripts can be wrong, incomplete, or unsuitable. The assistant does not make compliance decisions, sign forms for you, or lodge forms unless the service clearly presents a separate action for you to review and confirm.

You must review each suggested change and the final form or PDF before you use, sign, share, lodge, submit, or rely on it. Do not give the assistant information you are not authorised to share. Our Privacy policy explains how AI inputs and outputs are processed.

8. Connected and third-party services

The service can connect to third-party products such as ServiceM8, Fergus, Xero, Google Maps, payment, authentication, hosting, analytics, and AI services. Third-party products have their own terms, privacy policies, availability, and permissions. You are responsible for your account with them and for approving the access you give us.

We are not responsible for a third-party product itself or for changes, outages, data, or actions outside our reasonable control. We may change or stop an integration if the provider changes or withdraws access. This does not exclude any responsibility we have for our own handling of your information or any right that cannot lawfully be excluded.

The service may link to third-party websites, forms, standards, guidance, or other resources. We do not control or endorse them and, to the extent permitted by law, are not responsible for their content, accuracy, availability, security, or practices.

9. Acceptable use

You must not use the service to:

• break a law, regulation, court order, or third-party right
• create, alter, or distribute fraudulent, deceptive, or misleading records
• access another person's account, workspace, content, or connected service without authority
• share account credentials or allow another person to use your individual account
• upload malware or content designed to disrupt, damage, or bypass security
• probe, scan, overload, scrape, or automate access to the service without our written permission
• circumvent plan limits, access controls, or technical safeguards
• reverse engineer the service except where the law gives you a right that cannot be restricted
• resell or sublicense the service unless we agree in writing

We may investigate suspected misuse and take proportionate action, including limiting a feature, removing unlawful content, or suspending access. Where practicable, we will explain the issue and give you a reasonable opportunity to fix it.

10. Our intellectual property

We and our licensors own the service, including its software, design, branding, templates we author, and documentation. These terms give you a limited, non-exclusive, non-transferable right to use the service for your own trade or business while your account and applicable plan are active. They do not transfer our intellectual property to you.

You must not, except where applicable law gives you a right that cannot be restricted:

• copy, modify, adapt, translate, or create derivative works from the service
• reverse engineer, decompile, disassemble, or try to extract its source code or underlying models
• remove or alter copyright, trade mark, attribution, or other proprietary notices
• use our name, branding, or trade marks without written permission
• sell, sublicense, lease, or provide the service to another person as your own service

Government and other third-party forms, names, marks, and content remain the property of their respective owners. If you give us feedback, you allow us to use it without restriction or payment, but we will not identify you publicly without permission.

11. Service changes, suspension, and closure

We may maintain, improve, add, change, or retire features. If a planned change materially reduces a paid service, we will give affected account holders reasonable notice where practicable. We may act without notice when needed for security, legal compliance, an urgent technical issue, or a third-party service change outside our control.

We may change non-material features, previews, beta features, free features, forms, and integrations without advance notice. We may also restrict a feature where a regulator, form owner, or third-party provider changes or withdraws the access, content, or approval needed to provide it.

We may immediately restrict, suspend, or close an account or workspace without notice where we reasonably believe this is necessary to stop fraud, unlawful or abusive activity, unauthorised access, a serious security or safety risk, harm to another person, or interference with the service; where law, a regulator, court, or provider requires it; or where payment remains overdue after reasonable notice. For another material or repeated breach, we may act after giving notice and a reasonable opportunity to fix the breach where practicable.

You can stop using the service at any time and cancel a paid plan through the billing portal. You may ask us to close your account by contacting support@tradieforms.com.au. Before access ends, download any records you need to keep. Our Privacy policy explains what happens to stored information after deletion or closure.

When an account or workspace closes, the right to use the service ends. We may disable access and delete associated content in line with our Privacy policy and retention processes. We are not responsible for your failure to download records before access ends. Fees and other amounts already incurred remain payable.

12. Consumer rights and service disclaimers

Nothing in these terms excludes, restricts, or modifies a consumer guarantee, right, remedy, or liability under the Australian Consumer Law or another law where it cannot lawfully be excluded, restricted, or modified.

Subject to those rights, we provide the service on an as is and as available basis. We do not promise uninterrupted or error-free operation, that every form or feature will remain available, or that the service will meet every regulator's requirements or your particular needs.

To the extent permitted by law, we exclude all express and implied warranties, representations, conditions, and guarantees not expressly stated in these terms. This includes warranties about accuracy, completeness, security, reliability, compatibility, fitness for a particular purpose, regulatory compliance, third-party services, and specific results from using the service.

Where the law permits us to limit a remedy for failure to meet a non-excludable guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

13. Liability

To the extent permitted by law, we are not liable for any indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profit, revenue, savings, data, business, opportunity, goodwill, reputation, or business interruption. We are also not liable for regulatory fines, professional fees, rework, or the cost of replacing records where the loss results from inaccurate or incomplete information you supplied, your trade work, your failure to check a form or output, or a third-party service or event outside our reasonable control.

These exclusions apply regardless of the legal basis of the claim, including contract, tort such as negligence, statute, indemnity, or otherwise, and even if we knew that the loss was possible.

To the extent permitted by law, our total aggregate liability arising out of or relating to the service or these terms is limited to the fees you paid us for the service in the 12 months before the first event giving rise to liability. If you used only a free service, the cap is AUD $100. Multiple claims or events do not increase this cap.

These exclusions and limits are essential parts of the agreement and reflect the allocation of risk and the price of the service. They apply to the fullest extent permitted by law and do not apply where, and only to the extent that, liability cannot lawfully be limited or excluded.

Where our liability cannot be excluded but may be limited, we are liable only for direct loss that was reasonably foreseeable and directly caused by our breach. You must take reasonable steps to avoid or reduce any loss and notify us of a claim as soon as reasonably practicable, with enough detail and supporting information for us to investigate it. Our liability is reduced to the extent your act or omission caused or contributed to the loss, or an unreasonable delay in notice materially prejudiced our ability to investigate, defend, or reduce it.

Additional limits for unprotected business contracts: If you acquire the service wholly for business purposes, you are not a consumer under the Australian Consumer Law, and the unfair contract term protections for consumers and small businesses do not apply to your contract, then, to the extent permitted by law, the exclusions in this section also cover direct loss and any proceeding against us must be commenced within one year after the cause of action arose. This paragraph does not shorten any period or limit any remedy that cannot lawfully be shortened or limited.

14. Indemnity

To the extent permitted by law, you indemnify us, our related entities, officers, employees, contractors, and agents against third-party claims, losses, liabilities, penalties, damages, judgments, and reasonable legal and professional costs, to the extent caused by:

• your unlawful use of the service or material breach of these terms
• content or personal information you provide without the required rights, notices, authority, or lawful basis
• an inaccurate, incomplete, fraudulent, or misleading form, record, lodgement, or other information you provide
• your trade work, professional services, licensing, or regulatory non-compliance
• your infringement of a third party's intellectual property, privacy, confidentiality, or other rights
• your fraud, negligence, wilful misconduct, or unauthorised use of an account or connected service
• a payment dispute or chargeback arising from your fraud, misuse, or breach of these terms

This indemnity is reduced to the extent that our act or omission caused or contributed to the claim. We may take control of the defence or settlement using advisers we choose. You must provide reasonable cooperation and must not admit liability or settle the claim without our written consent, which we will not unreasonably withhold. We will take reasonable steps to limit loss and notify you promptly.

Without limiting this indemnity, you are liable to us for reasonably foreseeable direct loss and reasonable investigation, remediation, enforcement, and recovery costs caused by your material breach, unlawful use, fraud, negligence, or wilful misconduct. Your liability is reduced to the extent our act or omission caused or contributed to the loss.

15. Disputes and governing law

Contact support@tradieforms.com.au first if you have a concern. Both parties agree to try to resolve a dispute in good faith before starting court proceedings, except where urgent relief is needed or a law gives either party another right.

This process does not prevent us from immediately seeking an injunction or other urgent relief to protect the service, security, confidential information, intellectual property, or third-party rights, or from recovering an undisputed overdue amount.

These terms are governed by the laws of New South Wales, Australia. To the extent permitted by law, each party submits to the exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them. This does not prevent you from relying on a mandatory right to bring a claim in another Australian jurisdiction.

16. General terms

If part of these terms is invalid or unenforceable, it is read down or removed only to the extent needed. The rest continues to apply. A delay in enforcing a right is not a waiver. You may not transfer these terms without our written agreement. We may transfer them as part of a genuine sale, restructure, or transfer of the business, provided the transfer does not reduce your rights under these terms.

We are not responsible for delay or failure caused by events outside our reasonable control, including internet or utility failures, cyberattacks, natural disasters, industrial action, government action, changes by a regulator, and failure or withdrawal of a third-party service.

These terms and the policies they refer to are the agreement between us about the service, except for any separate written agreement we both sign.

Clauses that by their nature should continue after access ends survive termination, including payment obligations, ownership and licences, disclaimers, liability limits, indemnities, dispute terms, and this section.

17. Changes to these terms

We may update these terms when the service or law changes. We will publish the updated terms and change the effective date. If a change materially affects your rights or a paid service, we will give affected account holders reasonable notice by email or through the service before it takes effect where practicable.

Changes apply from the stated effective date. If you do not agree, you may stop using the service and cancel before the change takes effect. Continued use after that date means you accept the updated terms.

18. Contact

For questions about these terms, contact support@tradieforms.com.au.