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Form guides

Customer

Customer fields in an existing draft from the retired Tradie Forms NSW CCEW

Who owns the property or is your client. This is not the job site. Put the site under Installation when it is different (rentals, body corporate, etc.).

The Tradie Forms CCEW is retired and direct eCert lodgement is not supported. Use these labels only to understand an existing draft, then complete the current CCEW in the BCNSW portal.

Customer contact information

Required fields

First Name and Last Name are required.

Optional fields

Company Name, Email, Mobile Number, and Office Number are optional in the legacy draft. Complete the current eCert fields that apply.

Customer information fields

  • First Name: The customer's first name.
  • Last Name: The customer's last name.
  • Company Name: The customer's company name, if applicable.
  • Email: The customer's current email address. Check it carefully because eCert uses it to provide the customer's copy.
  • Mobile Number: The customer's mobile phone number.
  • Office Number: The customer's office phone number.

Customer address

Required fields

Either Street Number or Lot/RMB, Street Name, Suburb, State, and Post Code are required.

Optional fields

Floor, Unit, and Nearest Cross Street are optional.

Get the address right. Check it against the job record before entering it in eCert.

Customer address may differ from the installation site. That is normal for investment properties or body corporate jobs. Put the job site under Installation.

Customer address fields

  • Floor: Enter the floor number if the address is in a multi-storey building (e.g. "Level 2"). Leave blank if not applicable.
  • Unit: Enter the unit, apartment, or flat number if the property is part of a larger complex (e.g. "Unit 5", "Apt 12B"). Leave blank for standalone houses or properties without a unit number.
  • Lot / RMB: Enter the lot number (for new developments or rural land without a formal street number) or the RMB (Roadside Mailbox) number if used in rural areas.
  • Street Number: Enter the street number of the property (e.g. "24"). For properties with multiple numbers, use formats such as "24-26" or "24A".
  • Street Name: Enter the full name of the street (e.g. "George Street"). Do not abbreviate the street type here (e.g. don't use "St", use "Street").
  • Nearest Cross Street: Enter the name of the nearest cross street. This helps confirm the location, especially in rural areas or where street numbering is unclear.
  • Suburb: Enter the suburb or locality of the property (e.g. "Parramatta").
  • State: Select the Australian state or territory for the address. For NSW forms, this will usually be NSW, but the field allows for others if needed (e.g. ACT, VIC).
  • Post Code: Enter the 4-digit Australian postcode for the property (e.g. "2150"). Double-check this matches the suburb for accuracy.

Common situations

Installation section

Site address, NMI, and work types.

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Customer contact informationCustomer information fieldsCustomer addressCustomer address fieldsCommon situations