# Customer (/docs/form-guides/nsw/electrical/nsw-ccew/customer)



Who owns the property or is your client. This is **not** the job site. Put the site under **Installation** when it is different (rentals, body corporate, etc.).

## Customer contact information [#customer-contact-information]

<Cards className="docs-cards docs-cards-cols-2 my-6">
  <Card title="Required fields" icon="info">
    **First Name** and **Last Name** are required.
  </Card>

  <Card title="Optional fields" icon="info">
    **Company Name**, **Email**, **Mobile Number**, and **Office Number** are optional but recommended for complete records.
  </Card>
</Cards>

### Customer information fields [#customer-information-fields]

* **First Name:** The customer's first name.
* **Last Name:** The customer's last name.
* **Company Name:** The customer's company name, if applicable.
* **Email:** The customer's email address.
* **Mobile Number:** The customer's mobile phone number.
* **Office Number:** The customer's office phone number.

## Customer address [#customer-address]

<Cards className="docs-cards docs-cards-cols-2 my-6">
  <Card title="Required fields" icon="info">
    Either **Street Number** or **Lot/RMB**, **Street Name**, **Suburb**, **State**, and **Post Code** are required.
  </Card>

  <Card title="Optional fields" icon="info">
    **Floor**, **Unit**, and **Nearest Cross Street** are optional.
  </Card>
</Cards>

Get the address right. It is on the official cert and your records.

<Callout type="idea" className="docs-callout-info my-4">
  Customer address may differ from the installation site. That is normal for investment properties or body corporate jobs. Put the job site under **Installation**.
</Callout>

### Customer address fields [#customer-address-fields]

* **Floor:** Enter the floor number if the address is in a multi-storey building (e.g. "Level 2"). Leave blank if not applicable.
* **Unit:** Enter the unit, apartment, or flat number if the property is part of a larger complex (e.g. "Unit 5", "Apt 12B"). Leave blank for standalone houses or properties without a unit number.
* **Lot / RMB:** Enter the lot number (for new developments or rural land without a formal street number) or the RMB (Roadside Mailbox) number if used in rural areas.
* **Street Number:** Enter the street number of the property (e.g. "24"). For properties with multiple numbers, use formats such as "24-26" or "24A".
* **Street Name:** Enter the full name of the street (e.g. "George Street"). Do not abbreviate the street type here (e.g. don't use "St", use "Street").
* **Nearest Cross Street:** Enter the name of the nearest cross street. This helps confirm the location, especially in rural areas or where street numbering is unclear.
* **Suburb:** Enter the suburb or locality of the property (e.g. "Parramatta").
* **State:** Select the Australian state or territory for the address. For NSW forms, this will usually be NSW, but the field allows for others if needed (e.g. ACT, VIC).
* **Post Code:** Enter the 4-digit Australian postcode for the property (e.g. "2150"). Double-check this matches the suburb for accuracy.

## Common situations [#common-situations]

<Accordions type="single" className="docs-accordions my-4">
  <Accordion title="Customer address vs installation site" icon="hugeicons:map-pin">
    Enter the **customer** address here. Put the job site under **Installation** even when they differ.
  </Accordion>

  <Accordion title="Company or trust owner" icon="hugeicons:building-2">
    Use the primary contact person's name on the certificate unless your compliance process requires a company name in a specific field on the PDF.
  </Accordion>
</Accordions>

<Card title="Installation section" icon="hugeicons:map-pin" href="/docs/form-guides/nsw/electrical/nsw-ccew/installation">
  Site address, NMI, and work types.
</Card>