# Customer (/docs/form-guides/electrical/nsw/nsw-ccew/customer)



Who owns the property or is your client. This is **not** the job site. Put the site under **Installation** when it is different (rentals, body corporate, etc.).

<Callout type="warn" className="docs-callout-warn my-4">
  The Tradie Forms CCEW is retired and direct eCert lodgement is not supported. Use these labels only to understand an existing draft, then complete the current CCEW in the BCNSW portal.
</Callout>

## Customer contact information [#customer-contact-information]

<Cards className="docs-cards docs-cards-cols-2 my-6">
  <Card title="Required fields" icon="info">
    **First Name** and **Last Name** are required.
  </Card>

  <Card title="Optional fields" icon="info">
    **Company Name**, **Email**, **Mobile Number**, and **Office Number** are optional in the legacy draft. Complete the current eCert fields that apply.
  </Card>
</Cards>

### Customer information fields [#customer-information-fields]

* **First Name:** The customer's first name.
* **Last Name:** The customer's last name.
* **Company Name:** The customer's company name, if applicable.
* **Email:** The customer's current email address. Check it carefully because eCert uses it to provide the customer's copy.
* **Mobile Number:** The customer's mobile phone number.
* **Office Number:** The customer's office phone number.

## Customer address [#customer-address]

<Cards className="docs-cards docs-cards-cols-2 my-6">
  <Card title="Required fields" icon="info">
    Either **Street Number** or **Lot/RMB**, **Street Name**, **Suburb**, **State**, and **Post Code** are required.
  </Card>

  <Card title="Optional fields" icon="info">
    **Floor**, **Unit**, and **Nearest Cross Street** are optional.
  </Card>
</Cards>

Get the address right. Check it against the job record before entering it in eCert.

<Callout type="idea" className="docs-callout-info my-4">
  Customer address may differ from the installation site. That is normal for investment properties or body corporate jobs. Put the job site under **Installation**.
</Callout>

### Customer address fields [#customer-address-fields]

* **Floor:** Enter the floor number if the address is in a multi-storey building (e.g. "Level 2"). Leave blank if not applicable.
* **Unit:** Enter the unit, apartment, or flat number if the property is part of a larger complex (e.g. "Unit 5", "Apt 12B"). Leave blank for standalone houses or properties without a unit number.
* **Lot / RMB:** Enter the lot number (for new developments or rural land without a formal street number) or the RMB (Roadside Mailbox) number if used in rural areas.
* **Street Number:** Enter the street number of the property (e.g. "24"). For properties with multiple numbers, use formats such as "24-26" or "24A".
* **Street Name:** Enter the full name of the street (e.g. "George Street"). Do not abbreviate the street type here (e.g. don't use "St", use "Street").
* **Nearest Cross Street:** Enter the name of the nearest cross street. This helps confirm the location, especially in rural areas or where street numbering is unclear.
* **Suburb:** Enter the suburb or locality of the property (e.g. "Parramatta").
* **State:** Select the Australian state or territory for the address. For NSW forms, this will usually be NSW, but the field allows for others if needed (e.g. ACT, VIC).
* **Post Code:** Enter the 4-digit Australian postcode for the property (e.g. "2150"). Double-check this matches the suburb for accuracy.

## Common situations [#common-situations]

<Accordions type="single" className="docs-accordions my-4">
  <Accordion title="Customer address vs installation site" icon="hugeicons:map-pin">
    Enter the **customer** address here. Put the job site under **Installation** even when they differ.
  </Accordion>

  <Accordion title="Company or trust owner" icon="hugeicons:building-2">
    Record the primary contact in the draft. Follow the current eCert fields for the legal customer or company details.
  </Accordion>
</Accordions>

<Card title="Installation section" icon="hugeicons:map-pin" href="/docs/form-guides/electrical/nsw/nsw-ccew/installation">
  Site address, NMI, and work types.
</Card>